David Gardner is the Vice President of Research & Insights at Talkdesk, focused on championing the voice of the customer and marketplace across all strategic endeavors and thought leadership. For the past 18+ years, David has been a senior research leader across several industries, including retail, healthcare and SaaS, and has spent time working in both agency and client organizations. Prior to Talkdesk, David was leading the B2C and industries insights groups at Salesforce.