James Dodkins
The Customer Experience Rockstar, James used to be an actual, real life, legitimate, award-winning rockstar. He played guitar in a heavy metal band, released albums and tore up stages all over the world, James now helps businesses learn how to create fiercely loyal customers with lessons learned from his research into fiercely loyal music fandoms.

Not only is he an international keynote speaker, #1 Best Selling author and host of Amazon Prime’s ‘This Week In CX’, James was also awarded the UK’s #1 Customer Experience Influencer in 2020 and The UK’s Most Outstanding CX Keynote Speaker in 2021.