Ilya Filipov brings to Talkdesk 15 years of career progression in insurance and financial services. He has held leadership roles in most facets of insurance, ranging from sales, to product, to customer service, to process engineering, to marketing, to strategy, to digital transformation, to finance and investments, to underwriting, to M&A, to legal and compliance. He’s also managed the worksite benefits program at a fortune 500 company in the past. Prior to joining Talkdesk he spent five years with Westfield insurance, a super-regional P&C carrier out of Northeast Ohio. There he held leadership roles in a variety of initiatives, such as digital transformation, go-to-market, cross-selling, branding, and distribution redesign. Prior to Westfield, Ilya was with Western & Southern Financial Group out of Cincinnati, Ohio, starting in an executive development role. There he held a variety of responsibilities, his latest role with the company being the strategy manager for the worksite benefits program. At Western & Southern Ilya also held roles in sales and marketing, insurance operations, and investments. A native of North Macedonia, and based out of Cleveland, Ohio, Ilya received his MBA from the University of Notre Dame and his BSc from the University of Arizona.