Shannon leads our Industry Strategy team who focuses on creating and delivering the best Talkdesk product to solve shoppers' friction points while enhancing brand experiences and building long-lasting relationships. She has over 20 years in retail working with hyper growth startups to Fortune 500 companies. Creating extraordinary customer experiences is a passion of hers (and she has no zen about bad customer service). She's thrilled to be part of Talkdesk, changing the the way the industry thinks about contact centers and to help transform them into Cx hubs.