Vern Fernandez
Vern Fernandez is Senior Manager, Contact Center Excellence at Jabra. In his role he leverages more than 15 years of experience to provide thought leadership in headset technology and communication devices by partnering with Contact Center Transformation and Customer Experience Teams. These collaborations identify ways to improve customer/agent experiences, average handle times, first contact resolution, gamification goals and other initiatives around excellence and service. This is accomplished through development opportunities for analytics, diagnostics and by exploring uses cases for artificial intelligence through Jabra's digital devices, integration partners and alliances.