Featured Session
CX technology: Black box or business driver?

Technology’s complexity and impact on customer experience (CX) is accelerating, driven by last year’s increased demand for contact center support and digital interactions. But how do you gain visibility into and measure technology performance and its influence on your business? Join Rob Peterson, Head of CX Strategy at Talkdesk, as he pulls back the curtain on the technology “black box” and introduces the vision to measure technology as a leading indicator of exceptional CX and business outcomes.

Sydney Carey - Chief Financial Officer -