Farfetch is disrupting the fashion industry by using technology to bring together high-end fashion brands and consumers all around the world. In this session, Shannon Colquhoun, VP of Global Retail Strategy at Talkdesk, and Patrícia Loureiro, Global Director of Customer Service at Farfetch, will explore:

- Tips to amplify customer voice throughout your organization.

- The role of new customer channels and automation.

- How to plan for the CX workforce of the future.