Featured Session
Farfetch: How customer service helps craft luxury brand experiences

Farfetch is disrupting the fashion industry by using technology to bring together high-end fashion brands and consumers all around the world. In this session, Shannon Colquhoun, VP of Global Retail Strategy at Talkdesk, and PatrĂ­cia Loureiro, Global Director of Customer Service at Farfetch, will explore:

- Tips to amplify customer voice throughout your organization.

- The role of new customer channels and automation.

- How to plan for the CX workforce of the future.

Shannon Colquhoun - VP Global Industry Strategy: Retail, E-commerce & CPG - Talkdesk
Patricia Loureiro - Global Director of Customer Service - Farfetch