Our customer panel will be sharing their experiences on implementing Talkdesk, including how they got their implementation done quickly by driving executive alignment, following a structured implementation approach, and preparing for both implementation and change management. By attending this session, you’ll learn:
- Tips and best practices on building impactful agent journeys.
- Implementation lessons learned and pitfalls to be aware of.
- How to ensure agents have the right tools and data from day one.
Michael Smith - Head of Customer Service - Digitec Galaxus AG
Jim Beaulieu - IT Services Team Lead - Boston Symphony