The AI technology needed for next-generation digital-first contact centers is already available. With a simplified AI interface, contact centers can automate 80% of interactions. It’s just a matter of knowing what AI tools to integrate, adapt them and empower agents to actively use them. Join this session to learn how Talkdesk is helping City Cruises simplify the way agents interface with AI to improve customer satisfaction.
Dan Heynen - Enterprise Customer Success Manager - Talkdesk
Dan Neufer - Training MAnager - City Experiences
Benia Gurrola - Contact Center Senior Director - City Experiences anchored by Hornblower