Can I put you on hold while I research that? No, I don’t have access to your email. I’m sorry, I can’t tell if your order is on its way. These common phrases are often the go-to language for many agents in today’s contact center. Every time correct data can’t be accessed quickly, the customer experience is negatively impacted. Join industry analyst Sheila McGee-Smith and Talkdesk’s Kevin McNulty to learn how Talkdesk Workspace and Builder are solving the age-old problem of creating a unified agent desktop.
Shelia McGee Smith - President & Principal Analyst - McGee-Smith Analytics