Featured Session
Workforce management and the now normal: Managing the shift in employee and customer expectations

The shift in customer expectations, digital interactions and employee expectations are all driving change in how we manage workforce planning. With these changes there is a need to refresh our technology as well as our practices. Join this 30-minute session to see how these trends have become our “now” normal and why there is a need to mature workforce management practices.

Trudy Cannon - Director, GTM Strategy - Verint