Featured Session
The last mile of customer interactions is broken: solve it and everyone wins

Join Stephen Ehikian, Co-Founder and CEO of Airkit, and Ferdiand Piano, VP of Client & Customer Experience at Medify Air, to learn how you can fix the last mile of customer engagement and deliver the digital self-service and proactive experiences your customers want faster. We’ll cover how Talkdesk and Airkit have teamed up to help customers like Medify Air with:

- Agent-triggered journeys: Trigger self-service onboarding journeys from Salesforce, delivered via SMS and email.
- Proactive retention and growth: Proactively send email/sms for digital offers to answer questions like "Where is my order?"
- PCI compliant payments: Send SMS & Email to capture payment via secure web-link while on phone or chat.

Stephen Ehikian - Co-Founder and CEO - Airkit
Ferdinand Piano - VP of Client & Customer Experience - Medify Air