Featured Session
How better employee collaboration drives better CX

In a reality of hybrid workforces, maintaining happy employees and close collaboration is critical, especially when employees directly impact customers. When contact center and collaboration tools are tightly integrated, it’s easy to navigate these waters: painlessly route calls and bring omnichannel interactions together within internal systems in real time. Join us to see how technology unites systems to create better collaboration and customer service today and tomorrow.

Sri Chandrasekaran - Principal Lead Program Manager - Microsoft Teams - Microsoft
Kevin Pierson - Sr. Product Director, United Communications - Talkdesk