What is omnichannel, and why it's the only way to really know your customer?
In a Talkdesk Consumer Study, 65% of customers said they value the ability to transition from one channel to another while engaging with a service representative. Yet, only 27% of customers feel companies are doing a good job allowing them to switch seamlessly between different channels. Simply providing multiple customer communication channels isn’t enough. In this session, learn how to differentiate with omnichannel support and keep conversation context across all of your channels.
Taylor Grace - Product Marketing Manager - Talkdesk