Self-service and agent assistance: Using AI and knowledge to power better customer and agent outcomes.

Gartner found 70% of customers use self-service channels at some point in their resolution journey. However, self-service is not always effective on its own, especially when it lacks critical AI capabilities. When self-service is escalated to a live call, businesses must ensure their agents are equipped to delight customers with personalization and effective service.

Join this session to:

- Learn about key self-service trends

- Understand the benefits of implementing AI-powered solutions

- See a demo of Talkdesk Guide™ and Agent Assist™

João Carmo - Principal Product Manager, Automation & AI - Talkdesk
Taylor Johnson - Product Marketing Manager - Talkdesk