Telcos face a rapidly evolving ecosystem of competitors including other telcos, web-scale service providers, and platforms like WhatsApp and Snapchat. While 5G investments have addressed speed and bandwidth, recent CX innovations can drive greater ROI. Join this session to learn how self-service can support both increased loyalty and efficiencies via:
- Enabling authentication and provisioning.
- Applying actionable customer intelligence.
- Capturing voice, emotion and intent to improve interactions.
Julia Ochinero - Director, Communications, Media & Entertainment Industry Marketing - Talkdesk