Retail’s CX revolution: A reimagined role for contact centers

Rising shopper expectations for easy, personalized interactions across all channels have set retailers on a journey towards transforming their customer experience. The winners? Those reconsidering contact center technologies and how they are used.

In this session, Shannon Colquhoun, VP of Retail Industry Strategy at Talkdesk, Paulo Silva, SVP Client Solutions at Alorica, and others, explore insights revealed in the latest Talkdesk Research™ report, The CX Revolution in Retail.

Shannon Colquhoun - VP Global Industry Strategy: Retail, E-commerce & CPG - Talkdesk
Antonio Gonzalez - Industry Insights Manager - Talkdesk
Paulo Silva - SVP Client Solutions at Alorica - Alorica