CX best practices from a leading D2C brand that broke into brick-and-mortar

If you are a brand that strives to deliver exceptional customer experiences through both physical and digital channels, this session is for you.

Tuft & Needle is a leading mattress company that meets customers wherever they are. In this session, Amber Scott, Tuft & Needle’s Head of Customer Experience, shares:

- How Tuft & Needle takes a proactive communications approach to keep customers informed.

- The evolution of their brick and mortar strategy.

- CX advice for other DTC firms.

Duane Peck - Director of Industry Marketing: Retail, E-commerce & CPG - Talkdesk
Amber Scott - Head of Customer Experience - Tuft and Needle