Customers get frustrated when they face a dumb bot! Contact centers know this but need a better way to train bots and maintain high accuracy with automated customer service interactions. In this session, you can learn how Talkdesk AI Trainer can fix this problem, using human in the loop (HITL) technology - thereby lowering the barrier to AI adoption and increasing the trust to automate more customer interactions. We will discuss how to:
- Enable agents and supervisors to train AI models with a no-code tool.
- Make bots work accurately.
Dušan Ranđelović - Associate Product Manager - Talkdesk