Occam Migration Assurance services allow you to accelerate your migration to Talkdesk by as much as three months and realize the benefits and costs savings of a CCaaS deployment using the advanced automated testing tools within our Experience Testing System (ETS). Once deployed, ETS continually monitors all the critical systems required to deliver and maintain a successful contact centre operation. From the carrier to the agent’s desktop, ETS provides continual feedback into the performance of your entire infrastructure and technology stack from the perspective of your customer, offering proactive altering to issues before they become business and customer impacting.