Scroll through thought-provoking on-demand content below from our vision, innovation, and customer success tracks. Binge some sessions for inspiration and ways to upskill your company to achieve great CX.

On demand sessions are now available. We are working on getting all of the live sessions up for replay as well.
Check back shortly to access the rest of the sessions!

Ask an ExpertAsk an Expert - GuardianRui Melo Biscaia - Senior Director of Product, Head of Guardian - Talkdesk
Garry Ovenell - Director Solution Engineering, EMEA - Talkdesk
Ask an ExpertAsk an Expert - Securing Payments in the Modern WorkplacePhil Jude - Leading Channel Growth - PCI Pal
Ask an ExpertAsk an Expert - Workforce Engagement Management (WEM)Richard Lawrence - VP of Product Management - Talkdesk
Richard Radosevich - Enterprise Solution Engineer - Talkdesk
Birds of a FeatherBirds of a Feather - How to leverage a BPOKevin Hare - Director, BPO Programs - Talkdesk
Chad Haydar - VP, Worldwide Channels - Talkdesk
Kimberly Moss - VP, Strategic Solutions - Alorica
Birds of a FeatherBirds of a Feather - Hybrid workforce: Home to office and backAndrea Jara - Mid-Market CSM - Talkdesk
BreakoutBuild your best team while being cost efficientRichard Lawrence - VP of Product Management - Talkdesk
Daniel Matos - Director of Product Management - Talkdesk
BreakoutCMO to CMO: Build, invest and nurture a seamless customer experience in USA and Latin AmericaKathie Johnson - Chief Marketing Officer - Talkdesk
Camila Casale - Chief Marketing and External Engagement Officer - Claro Enterprise Solutions
Featured SessionCracking the code: Leveraging Talkdesk Services to deliver best-in-class CXKieran King - Chief Customer Officer - Talkdesk
CX Innovators Awards CelebrationCX Innovators Awards celebration: CX Rookie of the Year, CX Revenue Leader, CX Business ImpactKathie Johnson - Chief Marketing Officer - Talkdesk
Peri McDonald - VP, Customer & Partner Marketing - Talkdesk
Featured SessionCX technology: Black box or business driver?Rob Peterson - Head of CX Strategy - Talkdesk
BreakoutDE&I: Standing proud: Celebrating pride and diversity in the workplaceDavid Gardner - VP Research & Insights - Talkdesk
Dennis Sanchez - Head of Digital Privacy and Security - HP Health
KeynoteExperience. A better way.Tiago Paiva - Chief Executive Officer - Talkdesk
Colson Hillier - Chief Marketing Officer - Alorica
Jeff Sturman - Senior Vice President & Chief Digital Officer - Memorial Healthcare System
Featured SessionHow better employee collaboration drives better CXSri Chandrasekaran - Principal Lead Program Manager - Microsoft Teams - Microsoft
Kevin Pierson - Sr. Product Director, United Communications - Talkdesk
BreakoutHow ‘human-in-the-loop’ technology democratizes AI model trainingBen Rigby - SVP, Product & Engineering, AI, Automation, and Workforce - Talkdesk
Shelia McGee Smith - President & Principal Analyst - McGee-Smith Analytics
BreakoutHow to build a compelling business case for a cloud contact centerKevin McNulty - Director, Product Marketing - Talkdesk
Featured SessionHumanizing the conversation around technology across every touchpointKathie Johnson - Chief Marketing Officer - Talkdesk
Cristina Jones - Chief Engagement Officer - Salesforce.org
Pre-showOpentalk pre-show: Rolling out the purple carpetChristie Blake - VP, Corporate Communications & Content - Talkdesk
Katie Rubak - Sr. Manager, Partner Marketing - Talkdesk
RoundtableQA and Coaching insights are the untapped holy grail for driving sales and growth.Ami Dhaliwal - Product Manger - Observe.ai
BreakoutRetail’s CX revolution: A reimagined role for contact centersShannon Colquhoun - VP Global Industry Strategy: Retail, E-commerce & CPG - Talkdesk
Antonio Gonzalez - Industry Insights Manager - Talkdesk
Paulo Silva - SVP Client Solutions at Alorica - Alorica
BreakoutReviewing the brand new Talkdesk 2021 Benchmarking Report.Margi Deinlein - Customer Insights Manager - Talkdesk
Filipa Fernandes Da Silva - Product Marketing Manager - Talkdesk
Featured SessionThe Jabra difference: A vision for the rapidly changing contact centerVern Fernandez - Senior Manager, Contact Center Excellence - Jabra
Featured SessionThe next decade of transformation CXZeus Kerravala - Founder and Principal Analyst - ZK Research
BreakoutWhat is omnichannel, and why it's the only way to really know your customer?Taylor Grace - Product Marketing Manager - Talkdesk
BreakoutAmbry Genetics: Delivering superior patient and provider experienceAnna Dispensa - Director, Client Solutions - Ambry Genetics
Greg Miller - VP, Industry Strategy - Healthcare & Life Sciences - Talkdesk
Ask an ExpertAsk an Expert: Actionable AI: Building Business Cases & Driving ROILindsey Plocek - Head of Marketing - Observe.ai
Ask an ExpertAsk an Expert - BankingScott Bright - VP, Product Management, Financial Services & Insurance - Talkdesk
Pedro Charrua - Principal Sales Engineer - Talkdesk
Ask an ExpertAsk an Expert - HealthcareRohit Madhavarapu - VP, Product Management, Healthcare & Life Sciences - Talkdesk
Kelley Wilcher - Sales Engineer - Talkdesk
BreakoutBanking: The challenges of serving your clients in a new ecosystemAlyson Clarke - Principal Analyst - Forrester
Cory Haynes - VP, Industry Strategy, Financial Services & Insurance - Talkdesk
Rahul Kumar - Director of Industry Strategy for Banking - Talkdesk
Birds of a FeatherBirds of a Feather - Creating happy agents and empowermentJon Dedych - Customer Success Manager, Enterprise - Talkdesk
Birds of a FeatherBirds of a Feather - Leveraging AI for customer self-service. Carlos Cano - Analyst Relations Senior Manager - Talkdesk
Jim Lundy - Founder and CEO, Lead Analyst - Aragon Research
Jay Gupta - Director of Product Marketing - Talkdesk
Featured SessionCreating powerfully smart interactions with AWS and Talkdesk AIBen Rigby - SVP, Product & Engineering, AI, Automation, and Workforce - Talkdesk
Vasi Philomin - General Manager, Machine Learning & AI - AWS
BreakoutCX and telco: Empowering your subscriberJoão Carmo - Principal Product Manager, Automation & AI - Talkdesk
Julia Ochinero - Director, Communications, Media & Entertainment Industry Marketing - Talkdesk
CX Innovators Awards CelebrationCX Innovators Awards celebration: CX Innovator, CX Digital Transformation and CX Integrator.Kathie Johnson - Chief Marketing Officer - Talkdesk
Peri McDonald - VP, Customer & Partner Marketing - Talkdesk
BreakoutDelivering exceptional CX with Talkdesk for Salesforce.Darren Kunkel - Director, Product Marketing - Talkdesk
Kevin McNulty - Director, Product Marketing - Talkdesk
BreakoutDelivering fast and seamless policyholder serviceEstelle Blockoms - Life Distribution Director - American Family Insurance
Cory Haynes - VP, Industry Strategy, Financial Services & Insurance - Talkdesk
Ilya Filipov - Director, Financial Services Industry Strategy - Insurance - Talkdesk
Featured SessionDesigning personalized agent desktops for better CXKevin McNulty - Director, Product Marketing - Talkdesk
Shelia McGee Smith - President & Principal Analyst - McGee-Smith Analytics
Featured SessionDriving agent performance and engagement: A better way.Devon Mychal - Senior Manager, Product Marketing - Talkdesk
Ed Poorbaugh - Director CX Center Technologies - Sysco
Featured SessionEmpowering customer service agents with a simplified AI interface.Jay Gupta - Director of Product Marketing - Talkdesk
Dan Heynen - Enterprise Customer Success Manager - Talkdesk
Dan Neufer - Training MAnager - City Experiences
Benia Gurrola - Contact Center Senior Director - City Experiences anchored by Hornblower
Featured SessionFast track your Financial Services CX transformation.Cory Haynes - VP, Industry Strategy, Financial Services & Insurance - Talkdesk
Scott Bright - VP, Product Management, Financial Services & Insurance - Talkdesk
Mike Berris - VP Engineering - Quicken Loans
BreakoutGovernment & Education CX: Leveraging AI and automationJohn Bastin - VP Industry Strategy, Government & Education - Talkdesk
João Carmo - Principal Product Manager, Automation & AI - Talkdesk
BreakoutHow to customize reporting and real-time analytics with Talkdesk Live and Explore tools.Filipa Fernandes Da Silva - Product Marketing Manager - Talkdesk
Jenna Henson - Commercial Sales Engineer - Talkdesk
BreakoutHow to enable employee collaboration to drive customer obsessionTaylor Grace - Product Marketing Manager - Talkdesk
KeynoteInnovation. A better way.CK Kannan - Chief Product & Engineering Officer - Talkdesk
Ed Poorbaugh - Director CX Center Technologies - Sysco
Adrian Lang - Head, Operations and Small Business Solutions - Bank of Montreal
BreakoutOrchestrating a better customer experience with Talkdesk Studio.Alain Mowad - Director, Product Marketing - Talkdesk
Featured SessionReimagine patient experience with Talkdesk.Greg Miller - VP, Industry Strategy - Healthcare & Life Sciences - Talkdesk
Rohit Madhavarapu - VP, Product Management, Healthcare & Life Sciences - Talkdesk
Jeff Sturman - Senior Vice President & Chief Digital Officer - Memorial Healthcare System
BreakoutSelf-service and agent assistance: Using AI and knowledge to power better customer and agent outcomes.João Carmo - Principal Product Manager, Automation & AI - Talkdesk
Taylor Johnson - Product Marketing Manager - Talkdesk
BreakoutTalkdesk Guardian: Defining contact center excellence product demonstrationRui Melo Biscaia - Senior Director of Product, Head of Guardian - Talkdesk
Kevin McNulty - Director, Product Marketing - Talkdesk
BreakoutTalkdesk retail solutions: Meet shoppers where they are to drive greater CXGénesis Longo - Industry Marketing Manager: Retail, E-commerce & CPG - Talkdesk
Duane Peck - Director of Industry Marketing: Retail, E-commerce & CPG - Talkdesk
BreakoutTraining AI models. A better way.Gonçalo Ladeira Dias - Product Marketing Manager - Talkdesk
Dušan Ranđelović - Associate Product Manager - Talkdesk
Featured SessionWorkforce management and the now normal: Managing the shift in employee and customer expectationsTrudy Cannon - Director, GTM Strategy - Verint
BreakoutArtificial Intelligence in the contact center: A Jabra PerspectiveVern Fernandez - Senior Manager, Contact Center Excellence - Jabra
Ask an ExpertAsk an Expert - AIBen Rigby - SVP, Product & Engineering, AI, Automation, and Workforce - Talkdesk
Richard Nelson - Solutions Engineer - Talkdesk
Ask an ExpertAsk an Expert - Workspace/BuilderMarcelino Moreno - Senior Director, Product Management - Talkdesk
Sean Hudgins - Senior Solution Engineer - Talkdesk
Birds of a FeatherBirds of a Feather - Client Experience: New normal is now normal. (how do you address clients & customer engagement)Benny Ramos - Director, Enterprise Customer Success - Talkdesk
Birds of a FeatherBirds of a Feather - Getting 10s on your CSATLaura LaBombarda - Manager, Customer Growth - Talkdesk
Birds of a FeatherBirds of a Feather - How to excel with Managed ServicesScott Casson - Senior Vice President, Delivery - PPT Solutions
Featured SessionCustomer 360 and driving customer obsession with Salesforce and TalkdeskRobert Gavin - VP of Alliances & Technology ISVs - Talkdesk
Woodson Martin - EVP and GM, AppExchange - Salesforce
KeynoteCustomer Success. A better way.Kieran King - Chief Customer Officer - Talkdesk
Mike Berris - VP Engineering - Quicken Loans
Brad Adams - Chief University Operations Officer - 2U
Fred Kleiman - VP, Customer Service - AMC Networks
Amber Scott - Head of Customer Experience - Tuft and Needle
BreakoutCX best practices from a leading D2C brand that broke into brick-and-mortarDuane Peck - Director of Industry Marketing: Retail, E-commerce & CPG - Talkdesk
Amber Scott - Head of Customer Experience - Tuft and Needle
CX Innovators Awards CelebrationCX Innovators Awards celebration: CX Social Impact and CXcellenceKathie Johnson - Chief Marketing Officer - Talkdesk
Peri McDonald - VP, Customer & Partner Marketing - Talkdesk
RoundtableDelivering awesome customer experiences with engaged and effective agents in an uncertain future.Bill Hatzman - Director, Business Development - Envision
BreakoutDriving internal alignment delivers external excellence: How Talkdesk aligns to innovatePeri McDonald - VP, Customer & Partner Marketing - Talkdesk
Featured SessionDriving positive customer experienceKathie Johnson - Chief Marketing Officer - Talkdesk
Neeracha Taychakhoonavudh - Executive Vice President, Global Customer Success & Strategy - Salesforce
BreakoutEnvision Click2Coach overviewBill Hatzman - Director, Business Development - Envision
Featured SessionFarfetch: How customer service helps craft luxury brand experiencesShannon Colquhoun - VP Global Industry Strategy: Retail, E-commerce & CPG - Talkdesk
Patricia Loureiro - Global Director of Customer Service - Farfetch
ClosingHyperfandom: Turn your customers from depressed to obsessed.James Dodkins - Customer Experience Rockstar -
Featured SessionStrengthening customer experiences through a global partner ecosystemKatie Rubak - Sr. Manager, Partner Marketing - Talkdesk
Adam Edwards - CEO - Telarus
Celia Fleischaker - Chief Marketing Officer - Verint
Eric Bowling - CEO - IPC Technologies
Christina Cragholm - Strategic Business Development - Zoom
Featured SessionTalkdesk customer panel: Best practices for implementation and adoptionMindy Eddy - Vice President, Professional Services - Talkdesk
Michael Smith - Head of Customer Service - Digitec Galaxus AG
Jim Beaulieu - IT Services Team Lead - Boston Symphony
Featured SessionThe last mile of customer interactions is broken: solve it and everyone winsStephen Ehikian - Co-Founder and CEO - Airkit
Ferdinand Piano - VP of Client & Customer Experience - Medify Air
RoundtableWhy now is the time to adopt voice AI to enhance CX and maximize profitsBenjamin Gleitzman - CTO and Co-Founder - Replicant
Gadi Shamia - CEO and Co-Founder - Replicant