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Start watching Opentalk content on demand.
Scroll through thought-provoking on-demand content below from our vision, innovation, and customer success tracks. Binge some sessions for inspiration and ways to upskill your company to achieve great CX.
On demand sessions are now available. We are working on getting all of the live sessions up for replay as well.
Check back shortly to access the rest of the sessions!
| Ask an Expert | Ask an Expert - Guardian | Rui Melo Biscaia - Senior Director of Product, Head of Guardian - Talkdesk Garry Ovenell - Director Solution Engineering, EMEA - Talkdesk |
| Ask an Expert | Ask an Expert - Securing Payments in the Modern Workplace | Phil Jude - Leading Channel Growth - PCI Pal |
| Ask an Expert | Ask an Expert - Workforce Engagement Management (WEM) | Richard Lawrence - VP of Product Management - Talkdesk Richard Radosevich - Enterprise Solution Engineer - Talkdesk |
| Birds of a Feather | Birds of a Feather - How to leverage a BPO | Kevin Hare - Director, BPO Programs - Talkdesk Chad Haydar - VP, Worldwide Channels - Talkdesk Kimberly Moss - VP, Strategic Solutions - Alorica |
| Birds of a Feather | Birds of a Feather - Hybrid workforce: Home to office and back | Andrea Jara - Mid-Market CSM - Talkdesk |
| Breakout | Build your best team while being cost efficient | Richard Lawrence - VP of Product Management - Talkdesk Daniel Matos - Director of Product Management - Talkdesk |
| Breakout | CMO to CMO: Build, invest and nurture a seamless customer experience in USA and Latin America | Kieran King - Chief Customer Officer - Camila Casale - Chief Marketing and External Engagement Officer - Claro Enterprise Solutions |
| Featured Session | Cracking the code: Leveraging Talkdesk Services to deliver best-in-class CX | Kathie Johnson - Chief Marketing Officer - |
| CX Innovators Awards Celebration | CX Innovators Awards celebration: CX Rookie of the Year, CX Revenue Leader, CX Business Impact | Kieran King - Chief Customer Officer - David Middler - Chief Legal Officer - |
| Featured Session | CX technology: Black box or business driver? | Sydney Carey - Chief Financial Officer - |
| Breakout | DE&I: Standing proud: Celebrating pride and diversity in the workplace | David Gardner - VP Research & Insights - Talkdesk Dennis Sanchez - Head of Digital Privacy and Security - HP Health |
| Keynote | Experience. A better way. | Tiago Paiva - Chief Executive Officer - Tony Barbone - Chief Revenue Officer - Laura Butler - Chief Human Resources Officer - |
| Featured Session | How better employee collaboration drives better CX | Sri Chandrasekaran - Principal Lead Program Manager - Microsoft Teams - Microsoft Kevin Pierson - Sr. Product Director, United Communications - Talkdesk |
| Breakout | How ‘human-in-the-loop’ technology democratizes AI model training | Ben Rigby - SVP, Product & Engineering, AI, Automation, and Workforce - Talkdesk Shelia McGee Smith - President & Principal Analyst - McGee-Smith Analytics |
| Breakout | How to build a compelling business case for a cloud contact center | Kevin McNulty - Director, Product Marketing - Talkdesk |
| Featured Session | Humanizing the conversation around technology across every touchpoint | Kieran King - Chief Customer Officer - CK Kannan - Chief Product and Engineering Officer - |
| Pre-show | Opentalk pre-show: Rolling out the purple carpet | Christie Blake - VP, Corporate Communications & Content - Talkdesk Katie Rubak - Sr. Manager, Partner Marketing - Talkdesk |
| Roundtable | QA and Coaching insights are the untapped holy grail for driving sales and growth. | Ami Dhaliwal - Product Manger - Observe.ai |
| Breakout | Retail’s CX revolution: A reimagined role for contact centers | Shannon Colquhoun - VP Global Industry Strategy: Retail, E-commerce & CPG - Talkdesk Antonio Gonzalez - Industry Insights Manager - Talkdesk Paulo Silva - SVP Client Solutions at Alorica - Alorica |
| Breakout | Reviewing the brand new Talkdesk 2021 Benchmarking Report. | Margi Deinlein - Customer Insights Manager - Talkdesk Filipa Fernandes Da Silva - Product Marketing Manager - Talkdesk |
| Featured Session | The Jabra difference: A vision for the rapidly changing contact center | Vern Fernandez - Senior Manager, Contact Center Excellence - Jabra |
| Featured Session | The next decade of transformation CX | Zeus Kerravala - Founder and Principal Analyst - ZK Research |
| Breakout | What is omnichannel, and why it's the only way to really know your customer? | Taylor Grace - Product Marketing Manager - Talkdesk |
| Breakout | Ambry Genetics: Delivering superior patient and provider experience | Anna Dispensa - Director, Client Solutions - Ambry Genetics Greg Miller - VP, Industry Strategy - Healthcare & Life Sciences - Talkdesk |
| Ask an Expert | Ask an Expert: Actionable AI: Building Business Cases & Driving ROI | Lindsey Plocek - Head of Marketing - Observe.ai |
| Ask an Expert | Ask an Expert - Banking | Scott Bright - VP, Product Management, Financial Services & Insurance - Talkdesk Pedro Charrua - Principal Sales Engineer - Talkdesk |
| Ask an Expert | Ask an Expert - Healthcare | Rohit Madhavarapu - VP, Product Management, Healthcare & Life Sciences - Talkdesk Kelley Wilcher - Sales Engineer - Talkdesk |
| Breakout | Banking: The challenges of serving your clients in a new ecosystem | Alyson Clarke - Principal Analyst - Forrester Cory Haynes - VP, Industry Strategy, Financial Services & Insurance - Talkdesk Rahul Kumar - Director of Industry Strategy for Banking - Talkdesk |
| Birds of a Feather | Birds of a Feather - Creating happy agents and empowerment | Jon Dedych - Customer Success Manager, Enterprise - Talkdesk |
| Birds of a Feather | Birds of a Feather - Leveraging AI for customer self-service. | Carlos Cano - Analyst Relations Senior Manager - Talkdesk Jim Lundy - Founder and CEO, Lead Analyst - Aragon Research Jay Gupta - Director of Product Marketing - Talkdesk |
| Featured Session | Creating powerfully smart interactions with AWS and Talkdesk AI | Ben Rigby - SVP, Product & Engineering, AI, Automation, and Workforce - Talkdesk Vasi Philomin - General Manager, Machine Learning & AI - AWS |
| Breakout | CX and telco: Empowering your subscriber | João Carmo - Principal Product Manager, Automation & AI - Talkdesk Julia Ochinero - Director, Communications, Media & Entertainment Industry Marketing - Talkdesk |
| CX Innovators Awards Celebration | CX Innovators Awards celebration: CX Innovator, CX Digital Transformation and CX Integrator. | Kieran King - Chief Customer Officer - David Middler - Chief Legal Officer - |
| Breakout | Delivering exceptional CX with Talkdesk for Salesforce. | Darren Kunkel - Director, Product Marketing - Talkdesk Kevin McNulty - Director, Product Marketing - Talkdesk |
| Breakout | Delivering fast and seamless policyholder service | Estelle Blockoms - Life Distribution Director - American Family Insurance Cory Haynes - VP, Industry Strategy, Financial Services & Insurance - Talkdesk Ilya Filipov - Director, Financial Services Industry Strategy - Insurance - Talkdesk |
| Featured Session | Designing personalized agent desktops for better CX | Kevin McNulty - Director, Product Marketing - Talkdesk Shelia McGee Smith - President & Principal Analyst - McGee-Smith Analytics |
| Featured Session | Driving agent performance and engagement: A better way. | Devon Mychal - Senior Manager, Product Marketing - Talkdesk Ed Poorbaugh - Director CX Center Technologies - Sysco |
| Featured Session | Empowering customer service agents with a simplified AI interface. | Jay Gupta - Director of Product Marketing - Talkdesk Dan Heynen - Enterprise Customer Success Manager - Talkdesk Dan Neufer - Training MAnager - City Experiences Benia Gurrola - Contact Center Senior Director - City Experiences anchored by Hornblower |
| Featured Session | Fast track your Financial Services CX transformation. | Cory Haynes - VP, Industry Strategy, Financial Services & Insurance - Talkdesk Scott Bright - VP, Product Management, Financial Services & Insurance - Talkdesk Mike Berris - VP Engineering - Quicken Loans |
| Breakout | Government & Education CX: Leveraging AI and automation | John Bastin - VP Industry Strategy, Government & Education - Talkdesk João Carmo - Principal Product Manager, Automation & AI - Talkdesk |
| Breakout | How to customize reporting and real-time analytics with Talkdesk Live and Explore tools. | Filipa Fernandes Da Silva - Product Marketing Manager - Talkdesk Jenna Henson - Commercial Sales Engineer - Talkdesk |
| Breakout | How to enable employee collaboration to drive customer obsession | Taylor Grace - Product Marketing Manager - Talkdesk |
| Keynote | Innovation. A better way. | Christie Blake - VP, Corporate Communications - Ed Poorbaugh - Director CX Center Technologies - Sysco Adrian Lang - Head, Operations and Small Business Solutions - Bank of Montreal |
| Breakout | Orchestrating a better customer experience with Talkdesk Studio. | Alain Mowad - Director, Product Marketing - Talkdesk |
| Featured Session | Reimagine patient experience with Talkdesk. | Greg Miller - VP, Industry Strategy - Healthcare & Life Sciences - Talkdesk Rohit Madhavarapu - VP, Product Management, Healthcare & Life Sciences - Talkdesk Laura Butler - Chief Human Resources Officer - |
| Breakout | Self-service and agent assistance: Using AI and knowledge to power better customer and agent outcomes. | João Carmo - Principal Product Manager, Automation & AI - Talkdesk Taylor Johnson - Product Marketing Manager - Talkdesk |
| Breakout | Talkdesk Guardian: Defining contact center excellence product demonstration | Rui Melo Biscaia - Senior Director of Product, Head of Guardian - Talkdesk Kevin McNulty - Director, Product Marketing - Talkdesk |
| Breakout | Talkdesk retail solutions: Meet shoppers where they are to drive greater CX | Génesis Longo - Industry Marketing Manager: Retail, E-commerce & CPG - Talkdesk Duane Peck - Director of Industry Marketing: Retail, E-commerce & CPG - Talkdesk |
| Breakout | Training AI models. A better way. | Gonçalo Ladeira Dias - Product Marketing Manager - Talkdesk Dušan Ranđelović - Associate Product Manager - Talkdesk |
| Featured Session | Workforce management and the now normal: Managing the shift in employee and customer expectations | Trudy Cannon - Director, GTM Strategy - Verint |
| Breakout | Artificial Intelligence in the contact center: A Jabra Perspective | Vern Fernandez - Senior Manager, Contact Center Excellence - Jabra |
| Ask an Expert | Ask an Expert - AI | Ben Rigby - SVP, Product & Engineering, AI, Automation, and Workforce - Talkdesk Richard Nelson - Solutions Engineer - Talkdesk |
| Ask an Expert | Ask an Expert - Workspace/Builder | Marcelino Moreno - Senior Director, Product Management - Talkdesk Sean Hudgins` - Senior Solution Engineer - Talkdesk |
| Birds of a Feather | Birds of a Feather - Client Experience: New normal is now normal. (how do you address clients & customer engagement) | Benny Ramos - Director, Enterprise Customer Success - Talkdesk |
| Birds of a Feather | Birds of a Feather - Getting 10s on your CSAT | Laura LaBombarda - Manager, Customer Growth - Talkdesk |
| Birds of a Feather | Birds of a Feather - How to excel with Managed Services | Scott Casson - Senior Vice President, Delivery - PPT Solutions |
| Featured Session | Customer 360 and driving customer obsession with Salesforce and Talkdesk | Robert Gavin - VP of Alliances & Technology ISVs - Talkdesk Woodson Martin - EVP and GM, AppExchange - Salesforce |
| Keynote | Customer Success. A better way. | Kathie Johnson - Chief Marketing Officer - Mike Berris - VP Engineering - Quicken Loans Brad Adams - Chief University Operations Officer - 2U Fred Kleiman - VP, Customer Service - AMC Networks Amber Scott - Head of Customer Experience - Tuft and Needle |
| Breakout | CX best practices from a leading D2C brand that broke into brick-and-mortar | Duane Peck - Director of Industry Marketing: Retail, E-commerce & CPG - Talkdesk Amber Scott - Head of Customer Experience - Tuft and Needle |
| CX Innovators Awards Celebration | CX Innovators Awards celebration: CX Social Impact and CXcellence | Kieran King - Chief Customer Officer - David Middler - Chief Legal Officer - |
| Roundtable | Delivering awesome customer experiences with engaged and effective agents in an uncertain future. | Bill Hatzman - Director, Business Development - Envision |
| Breakout | Driving internal alignment delivers external excellence: How Talkdesk aligns to innovate | David Middler - Chief Legal Officer - |
| Featured Session | Driving positive customer experience | Kieran King - Chief Customer Officer - Neeracha Taychakhoonavudh - Executive Vice President, Global Customer Success & Strategy - Salesforce |
| Breakout | Envision Click2Coach overview | Bill Hatzman - Director, Business Development - Envision |
| Featured Session | Farfetch: How customer service helps craft luxury brand experiences | Shannon Colquhoun - VP Global Industry Strategy: Retail, E-commerce & CPG - Talkdesk Patricia Loureiro - Global Director of Customer Service - Farfetch |
| Closing | Hyperfandom: Turn your customers from depressed to obsessed. | James Dodkins - Customer Experience Rockstar - |
| Featured Session | Strengthening customer experiences through a global partner ecosystem | Katie Rubak - Sr. Manager, Partner Marketing - Talkdesk Adam Edwards - CEO - Telarus Celia Fleischaker - Chief Marketing Officer - Verint Eric Bowling - CEO - IPC Technologies Christina Cragholm - Strategic Business Development - Zoom |
| Featured Session | Talkdesk customer panel: Best practices for implementation and adoption | Mindy Eddy - Vice President, Professional Services - Talkdesk Michael Smith - Head of Customer Service - Digitec Galaxus AG Jim Beaulieu - IT Services Team Lead - Boston Symphony |
| Featured Session | The last mile of customer interactions is broken: solve it and everyone wins | Stephen Ehikian - Co-Founder and CEO - Airkit Ferdinand Piano - VP of Client & Customer Experience - Medify Air |
| Roundtable | Why now is the time to adopt voice AI to enhance CX and maximize profits | Benjamin Gleitzman - CTO and Co-Founder - Replicant Gadi Shamia - CEO and Co-Founder - Replicant |
